Privacy Policy

Email: [email protected]

This Privacy Policy explains what information of yours will be collected by us when you access our website, how the information will be used, and how you can control the information we have of you. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. The use of information collected through our Sites shall be limited to the purposes under this Privacy Policy and our Terms & Conditions to customers.


Sites and Services
We may collect personally identifiable information about you in the following instances:

Type of information collected
We may collect details from you which is essential for processing your order with us. This includes the following:
Name, billing address, shipping address, e-mail address, and telephone number.
All payment data collected on our Site is used only for the purpose of completing the transaction. Transaction information is transmitted to our payment partner Sagepay using SSL encryption. All credit card related data will be handled confidentially and will not be used for any other purpose or divulged to any other parties, not in connection with the purchase.

Fraud checks
Chincotonaija actively undertakes measures to prevent fraud taking place on our website and to ensure that your credit, debit, or charge card is not being used without your consent. As such during the transaction process, you will be prompted through the use of CVV and other security measures to verify that you are the valid cardholder. Therefore we may validate your name, address, and any other personal information supplied by you during the order process against appropriate third party databases. By accepting our Terms & Conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information to confirm your identity (a credit check is not performed and your credit rating will be unaffected when ordering an item unless you select the pay by finance option).

When you register for a customer account but do not make a purchase, we may collect some personally identifiable information about you, such as your name, salutation, email address and login credentials that you choose to give us when you fill in the registration form on our Site.

When you order a product from us, we collect your name, salutation, email address, full postal address, and telephone number.

When you subscribe to our email newsletter via the form on our website, we initially collect your name, email address and salutation, and any further information you later choose to give to us via our email preferences form, such as your surname, city of residence and date of birth.

Cookies, Tracking Technologies, and Analytics
Cookies and tracking technologies are used by Chincotonaija. These may be used in analyzing trends, administering our sites, tracking users’ movements around our sites, and to gather demographic information about our user base. We may also use such technologies to deliver advertisements to you, as described below. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our sites, but your ability to use some features or areas of our sites may be limited. We may use our sites’ web analytics tools to track user activity, such as web pages visited, time spent on web pages, clicks, movement, scroll, and keystroke activity.

Log File Information
Log file information is automatically reported by your browser or mobile application each time you access our sites. For example, when you access our sites, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your operating system, IP address, user agents (browser), referring/exit pages and URLs requested, pages viewed, and other such information.


We use the information that we collect to operate and maintain our Sites and Chincotonaija services, to respond to your questions and concerns, and to send you marketing communications. This means that we may use the details you provided us to send you to order confirmations, updates, and other purchase-related messages.


If you are a customer of Chincotonaija, you can review, correct, update or delete inaccuracies to your password and billing information (which you have given us and Chincotonaija keeps on file) simply by logging into your customer account.

If you wish to unsubscribe from our promotional emails or text messages you can do so with immediate effect by clicking the unsubscribe link contained in every promotional message we send out. You can also email us at [email protected]
Any individual who seeks to access, or wishes to correct, amend or delete their data, should direct their query to [email protected] We will acknowledge your request within thirty (30) working days and handle it promptly.

We will retain personal data we process on behalf of our customers for as long as needed to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.


Personally Identifiable Information
Chincotonaija will never rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Chincotonaija (for instance, on servers or databases co-located with web or email hosting providers). Any personally identifiable information you elect to make publicly available on our Sites or Chincotonaija services, such as posting comments on our blog or social media pages, will be available to others. If you remove information that you have made public on our sites or Chincotonaija services, copies may remain viewable in cached and archived pages of our Sites or social media profile pages and feeds, or if other users have copied or saved that information.

Our social media and blog pages. Chincotonaijasocial media pages and blog are managed by third-party applications that may require you to register if you wish to interact with them, for example, by posting comments or likes, or following Chincotonaija social media profiles or publications, or sharing or re-posting blog articles. We do not have access to or control of the information you post to social media or our blog via these third-party applications. You will need to contact or login into the third-party applications if you want the personal information that you posted removed. To learn how the third party applications use your information, please review their privacy policies.

Our email platform. We send our email newsletters through a third party email platform, which acts only as data processors in respect of your information. This means that we, Chincotonaija, use the platform to send emails to our customers, and thus, we remain the controller of your personal data, meaning that all requests to unsubscribe, to have your details removed, amended or deleted should be sent to us at [email protected] You can also unsubscribe from our email newsletters by clicking the unsubscribe link at the bottom of every promotional email message we send.

Non-Personally Identifiable Information
We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties, such as our email platform provider or our web designers, to help them understand the usage patterns for our Sites.

Instances Where We Are Required To Share Your Information
Ruby & Oscar will disclose your information where required to do so by law, if subject to a legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms & Conditions or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Chincotonaija, our users or others.

What Happens in the Event of a change of control
We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets, and/or businesses. Your information such as customer names and email addresses and other user information related to the Chincotonaija Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.


Your information, collected through the Chincotonaija website, may be stored and processed in the United Kingdom, Europe, or any other country in which Chincotonaija maintains facilities. Chincotonaija may transfer information that we collect about you, including personal information, to third parties (for instance, servers or databases co-located with web or email hosting providers) across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in other regions with laws governing data collection and use that may differ from UK/EU law, please note that we will not transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.


Chincotonaija is extremely concerned with protecting your privacy and data, and we use the latest industry standard physical, technical and managerial safeguards and security services to ensure that Chincotonaija sites are as fully secure as possible. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We use an outside help platform, and a credit card processing company to bill you if you purchase services. These companies do not retain, share, store or use personally identifiable information for any other purposes. However, no method of transmission over the Internet or method of electronic storage is 100% secure and, therefore, we cannot guarantee its absolute security. Therefore, in the event that personal information is compromised as a breach of security, Chincotonaija has a Compromise of Personal Information Plan ready and will promptly notify our customers in compliance with applicable law. Chincotonaija complies with all applicable legislation regarding the collection, use, and retention of personal data and adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement. If you have any questions about security on our site, you can contact us at [email protected]


Protecting the privacy of young children is especially important and Chincotonaija does not knowingly collect or solicit personal information from anyone under the age of 18. We only sell products to persons of 18 years of age or over, who can purchase them with a credit card. If you are under 18 years of age, you may use Chincotonaija sites and Services only with the consent and involvement of a parent or a legal guardian. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.


It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on our sites, as determined by Chincotonaija in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt-out of certain means of notification as described in this Privacy Policy.


We are not responsible for the practices employed by websites or services linked to or from the Chincotonaija communications, Services and Sites, including the information or content contained therein. Please remember that when you use a link to go from the Chincotonaija services or sites to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.


Our Site includes social media features, such as the Facebook Like button and other widgets, that run on our site. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the organization providing it.


All changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us at [email protected]

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