Returned packages must not be used, unboxed, modified or altered. Removing the attached tag is your acceptance of the item. Items that have been engraved, inscribed or otherwise altered cannot be returned under our policy.
Please note that an exchange, replacement or repair can take up to 30 calendar days from the day we receive your item. We will be in contact within this time to let you know when your package has been dispatched.
In the unlikely event that there is a defect with your package when you receive it, you may return it to us within 30 days of receipt of the goods.
Please contact us via telephone or by using one of our contact forms if you wish to return any items. Our Customer Services team will respond to your query promptly to arrange a return.
If for whatever reason you are unhappy with your purchase and would like a full refund under our Money Back Guarantee, you must notify us within 30 days of receipt of the goods.
Please contact us by telephone or by using one of our contact forms. Our Customer Services team will respond to your query promptly to arrange a return. We will issue a full refund minus the shipping fee to the credit/debit card used for the original purchase of the item(s). Any free promotional items must also be returned unused if the accompanying item is to be returned for a refund. A refund cannot be granted on an item that are electronics and devices.
It takes about 6 -12 days for each package to arrive directly from China to Lagos. The shipping agency would contact the customer via text on how best to receive your goods.
Note: Additional charges might be added for delivery outside Lagos by the shipping company. For any issue with receiving your package, please contact our customer care.